Support — Desk
Contact
We are available Monday to Saturday, from 11 AM to 8 PM. Reach out anytime in that timeline.
Hours
Mon–Sat
11:00 — 20:00
Outside these hours, leave a message — we pick it up as soon as the lab opens.
Response time
We try our best
During Mon–Sat, 11 AM–8 PM, our team is on desk. Messages sent in that window usually get a quick reply. For inquiries received outside of regular hours or on Sunday, our team will get in touch with you when the lab resumes operations.